An emergency is defined as any warrantable deficiency within the control of the builder that, if not attended to immediately, would likely result in imminent and substantial damage to the home, or would likely represent an imminent and substantial risk to the health and safety of its occupants. Examples of emergency situations include:
1. Complete loss of heat between September 15 and May 15
2. Gas leak Call 911
3. Complete loss of electricity....Check to ensure there isn't a service interruption
4. Complete loss of water.....Check to see if there isn't a service interruption.
5. Complete stoppage of sewage disposal...Entire house not just one fixture.
6. Plumbing leak that requires the entire water supply to be shut off.
7. Major collapse of any part of the home's exterior or interior structure.
8. Water penetration through the interior walls or ceiling
9. A pool of standing water inside the home
Response required- 24hours to make your home safe and secure and preventing any additional damage from occurring.
Repairs- 30days to repair warrantable damages as required by Tarion
Initiate a new Ticket immediately if these conditions apply
* Emergency situations due to the failure of a municipality or utility to provide the service are not within the builder’s control.
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