BuilderXSix-
Designed for a builder that has good brand awareness, and realizes they need to focus on building quality. This Builder wants to provide the ultimate customer experience while remaining Tarion-compliant
PDI to 7Years
Builder Branded portal to read self help articles, submit tickets and view status of previously submitted tickets.
24hr Emergency contact
Customer Phone/Email and social media support
Customer sign off on completion of items
Customer surveys
C-SPAM compliant customer public announcements to include, maintenance reminders, repair tips and holiday wishes all to keep customers engaged with your business.
Analytics to identify common claims and assist with continuous improvement
HomeBySix Representative attends and proactively completes Statutory Warranty Reports (PDI and 40Day) This is an opportunity to teach homeowners about their home and how to be good customers. HomeBySix represents the builder interest.
Conciliation reports and HomeBySix representatives attend the meeting.
Work with builder staff and trades to schedule and ensure work is completed
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